PROIEX Accessibility Statement
Document key: accessibility_statement Document version: 1.0 Published: [PUBLICATION DATE] Last reviewed: [REVIEW DATE]
[PROIEX EU LEGAL NAME] wants the PROIEX website and application to be usable by as many people as possible, including people who use assistive technologies. This statement covers [PUBLIC WEBSITE URL], [APPLICATION URL] and the account, listing and transaction journeys supplied directly by PROIEX.
Our target
We design toward the accessibility requirements applicable to an EU e-commerce service and use EN 301 549 and WCAG 2.2 level AA as engineering and testing references where relevant.
Current conformance status: [NOT YET ASSESSED / PARTIALLY CONFORMANT FOLLOWING NAMED AUDIT].
Do not replace this status with “fully compliant” until an independent audit has tested the production journey, including signup, identity verification, document viewing/upload, electronic signing, payment, support, dashboard and transaction steps on representative browsers and assistive technologies.
What users should be able to do
PROIEX aims to support keyboard-only operation, visible focus, logical headings and landmarks, meaningful labels and error messages, sufficient colour contrast, text enlargement and reflow, alternatives for non-text content, captions or transcripts where required, and forms that do not rely only on colour, position or time.
Identity, signature, map, chat, payment and notarial interfaces supplied by third parties can have separate accessibility characteristics. PROIEX remains responsible for selecting and configuring providers appropriately for the service it supplies and for offering reasonable support or an accessible alternative where required.
Known limitations
The following must be completed from a real audit before publication:
| Area | Limitation and impact | Workaround | Planned fix/date |
|---|---|---|---|
| [FEATURE] | [TRUTHFUL DESCRIPTION] | [AVAILABLE ALTERNATIVE] | [OWNER AND DATE] |
At launch, this table must include every unresolved high-impact issue and any third-party flow for which no equivalent accessible path exists.
Assistance and alternative formats
If an interface or document is inaccessible, email accessibility@proiex.com or contact support@proiex.com. Tell us the page or transaction step, the format or assistance needed and a way to contact you. Do not include an identity document or financial document in ordinary email unless our support team gives you an approved secure method.
We aim to acknowledge accessibility feedback within [NUMBER] business days and provide a substantive response or reasonable progress update within [NUMBER] business days. We can provide [AVAILABLE ALTERNATIVE FORMATS / ASSISTED CHANNELS] where reasonably possible.
Preparation and assessment
This statement was prepared using [SELF-ASSESSMENT / EXTERNAL AUDIT BY NAME] conducted on [DATE], covering [PAGES, COMPONENTS, BROWSERS AND ASSISTIVE TECHNOLOGIES]. The next review is due [DATE] and is also triggered by a material redesign or provider change.
Enforcement
If you are not satisfied with our response, you may contact [ACCESSIBILITY MARKET-SURVEILLANCE / ENFORCEMENT AUTHORITY FOR THE SELECTED EU ESTABLISHMENT AND SERVICE], [URL AND CONTACT]. This route does not remove any other right or remedy.
Contact: accessibility@proiex.com
