PROIEX Seller Account Terms

Document key: seller_account_terms Document version: 1.0 Effective date: [PUBLICATION DATE]

These Seller Account Terms supplement the PROIEX Platform Terms. They govern a natural person's seller-role account and the onboarding and Platform use of an identified seller business. A written property-specific mediation agreement is required before PROIEX or its Albanian intermediary performs real-estate intermediation for a listing.

1. Business sellers and representatives

The initial Albanian seller programme is for persons acting in a trade, business or profession, not consumer sellers.

At account registration you act in your own name as an account user. You confirm that the personal and contact details you provide are accurate. Once you identify a seller business, you must confirm your position and authority to act for it. We may require board resolutions, powers of attorney, registry extracts, beneficial-owner details or other evidence.

Account registration before the business is identified does not by itself bind that business to a commission, exclusivity or property transaction. The identified business must confirm the applicable business terms through an authorised representative, and the owner or authorised seller must sign the property-specific mediation agreement.

2. Business verification

The seller must provide current legal name, registered address, registration and tax identifiers, ownership and beneficial-owner information, authorised representatives and supporting documents requested for verification. It must promptly report changes.

PROIEX may approve, reject, suspend or request remediation based on objective onboarding, legality, fraud, sanctions, documentation, authority and Platform-integrity criteria. Approval is limited to the checks expressly stated and is not a guarantee of the seller's solvency, every representative's conduct or every property it may later submit.

3. Listing requirements

The seller must have the legal right and authority to market and dispose of each property. It must submit complete, current and authentic information, including ownership/cadastral documents, permits, plans, encumbrances, disputes, occupancy, construction/off-plan status, price, taxes and other facts material to a prospective buyer or required by law.

The seller must:

• correct inaccuracies without delay;
• tell PROIEX immediately if the property becomes unavailable or its legal or physical status changes;
• supply documents reasonably requested by the intermediary, notary, bank or competent authority;
• avoid misleading omissions, duplicate or fictitious listings and discriminatory or unlawful content;
• hold all rights and permissions needed for images, plans and personal data; and
• cooperate with lawful verification and due diligence.

PROIEX may review and approve listings before publication, require changes, and remove or restrict them on the grounds stated in the Platform Terms. Platform review does not transfer the seller's responsibility for the property or content.

4. Public seller identity and ranking

The Platform may display the seller's verified trading name, legal identity, contact route, business-register information and trader status where required for transparency. Personal information not required for public transparency remains subject to the Privacy Notice.

The principal parameters currently used to order or filter listings are [INSERT ACCURATE RANKING PARAMETERS, INCLUDING PAID OR FEATURED TREATMENT]. Payment [DOES / DOES NOT] influence ranking. PROIEX [DOES / DOES NOT] offer its own properties or preferentially treat an affiliated seller. These disclosures must match the live product.

5. Written mediation agreement

Albanian real-estate intermediation is performed only under a written agreement identifying the parties, property, object, duration, rights and obligations, fee, payment rules, preparatory actions and any agreed expenses.

The agreement must identify the properly certified Albanian real-estate intermediary or registered office. The seller will not be charged an intermediation fee merely because a representative created an account.

The public commercial rate for a successfully completed seller-side mediation is 2% of the final property price. Before signature, the Seller Mediation Agreement must state whether any legally chargeable VAT is included in that 2% or added to it. The binding fee, price base, completion trigger, payment method, invoicing entity and any exclusivity are stated in that signed agreement.

6. Exclusivity and Platform Lock

Any exclusive intermediation must be express in the written Seller Mediation Agreement. Under that model, the seller agrees not to appoint another intermediary for the same property and object during the agreed term. If the seller completes the same legal action personally or through another intermediary during that term, the agreed mediation fee may remain payable as provided by that agreement and Albanian law; this does not itself invalidate the conveyance or encumber title.

The Platform Lock is different. It is an internal availability status applied after a buyer completes the signed first transaction step. It may hide the listing and stop or cancel competing early-stage Platform workflows. It does not encumber title, create a legal reservation, prevent a land-register transaction, or itself grant the buyer or PROIEX a property right.

The seller must not attempt to defeat an agreed exclusive mediation arrangement or misrepresent availability during a Platform Lock. Any broader standstill, legal reservation or promise concerning disposal of title must be contained in the appropriate separately signed instrument and approved under Albanian law.

7. The seller's 2% fee

Subject to the signed Seller Mediation Agreement:

• the fee is 2% of the final purchase price stated in the final notarial property sale contract;
• it is earned when the agreed object of the mediation is fulfilled, as defined in that agreement;
• for the intended workflow, payment falls due after the final notarial property sale contract is signed by the seller and the PROIEX agent validly representing the buyer, and before the notary releases the seller's net escrow proceeds;
• where lawful and accepted by the notary, the seller authorises the documented fee and any applicable VAT to be deducted from seller proceeds under the notary's escrow/disbursement instruction;
• if the notary cannot make that deduction, the seller must pay the valid invoice by the alternative method and time specified in the signed mediation agreement; and
• no fee or expense can be added merely through a Platform screen if it is not permitted by the signed agreement and applicable law.

PROIEX does not currently charge notaries an account or Platform fee. Statutory taxes, registry charges, independent legal/notarial charges and other third-party costs are not the seller mediation fee and must be separately identified by the responsible party.

8. Cooperation and access to transaction data

The seller must cooperate in good faith with the buyer, properly authorised PROIEX agent, intermediary and notary. Access to buyer identity, address, financial or transaction documents is limited to what the seller is authorised and needs to receive. The seller must protect confidential information, use it only for the transaction and law, and report unauthorised access promptly.

9. Suspension, termination and complaints

PROIEX may restrict a seller account or listing on the grounds in the Platform Terms. Where required, it will give reasons, reasonable advance notice for non-urgent termination, and access to the stated internal complaint process. Urgent fraud, illegality, authority-order and security cases may require immediate action.

Account closure does not terminate an identified business's Seller Mediation Agreement, accrued fee, confidentiality obligation or active transaction. Those end only under their own terms.

Seller complaints: complaints@proiex.com Legal notices: legal@proiex.com

10. Changes

Changes follow section 16 of the Platform Terms. For seller business terms, PROIEX will normally provide at least 15 days' durable-medium notice and longer where reasonable commercial adaptation is needed. Material new fees or exclusivity do not apply retrospectively and require the acceptance or signature appropriate to the identified business and property.

Last updated: [LAST UPDATED DATE]